Terms of Use

3. YOU

3.1 Services. The services that you request from NetSolutions by means of the online order form on the Site or otherwise in writing and which NetSolutions agrees to provide subject to these TOS are the "Services".

3.2 Your Information. You represent and warrant that any information you provide about yourself is true, and you will maintain and promptly update such information to keep it true and current.

3.3 Privacy. You have read NetSolutions’s Privacy Policy and consent to the use of your personal information as described therein.

3.4 Communications. NetSolutions reserves the right to communicate with you regarding the Services and your use of the Site. You consent to NetSolutions’s use of any contact information that you provide to NetSolutions in doing so.

3.5 Passwords. If you are given a username and/or a password for accessing certain features of the Services or the Site, you are responsible for all activities conducted under that username or password and must keep them confidential. If you believe your password has become known or used by another person, you will inform NetSolutions immediately.

3.6 Changing Passwords. NetSolutions may change any username or password assigned by NetSolutions to you at any time and will notify you when it does so.

3.7 Insurance. You shall maintain, at your own cost, insurance against such risks and in such amounts that could reasonably be expected by persons acting prudently and engaged in similar activities as yourself.

3.8 Identity Verification and Validation. NetSolutions reserves the right, at its sole discretion, to request additional identity or business verification documents at any time for the purpose of verifying the identity, address, or business registration of a customer. This may include, but is not limited to:

• A valid, government-issued photo ID (e.g., passport, national identity card, driver’s license) for individuals;
• Proof of address (e.g., recent utility bill, bank statement, or government-issued correspondence);
• A certificate of incorporation or equivalent document for businesses;
• Validation of a VAT number via the VIES database for European Union-registered companies.

Failure to provide satisfactory documentation within a reasonable timeframe may result in suspension or termination of services without further notice, in accordance with Section 10.3 of these Terms. NetSolutions may retain copies of such documents for compliance, billing, and regulatory purposes, in accordance with its Privacy Policy.

4. DESCRIPTION OF SERVICES

4.1 General.

(a) Description. For each package of web hosting and related services that NetSolutions makes available to its customers, NetSolutions has prepared and published a specification (each a "Service Description"). The Service Descriptions are available on https://netsolutions.asia/.

(b) Changes to Services. NetSolutions may modify its services and corresponding Service Descriptions from time to time. Refer to the Site for the most current Service Descriptions. NetSolutions may also email affected customers of any change.

4.2 Hosting Services.

(a) Any Service identified as a "Hosting Service" in its Service Description is a Hosting Service.

(b) Hosting Environment. NetSolutions shall: (i) maintain and operate the hardware used to host your website(s) (including 24/7 monitoring); and (ii) use commercially reasonable efforts to maintain appropriate environmental and power conditions for reliable operation.

(c) SSD Storage. NetSolutions provides SSD storage for your website(s).

(d) Internet. NetSolutions provides an Internet connection linking your hosted website(s) to the Internet.

(e) Remote Access. You will be given remote access to upload files provided that you do so consistent with the TOS.

(f) Routing. When NetSolutions hosts a website on your behalf, NetSolutions will route one or more domain names to that website per your subscription plan.

(g) Backup. Unless your plan expressly includes independent backup, NetSolutions’s backups are primarily for its own disaster-recovery purposes, and YOU ARE RESPONSIBLE FOR THE BACKUP AND ARCHIVING OF YOUR CONTENT.

(h) Maintenance Window. Maintenance will normally occur between 12:00 a.m. and 3:00 a.m. Lisbon time. NetSolutions may adjust based on customer regions.

(i) Availability. A Hosting Service is "Available" if hardware and network connectivity are operational.

(j) Measure. NetSolutions will use reasonable efforts to ensure 99.9 % availability per month excluding Scheduled Maintenance (with ≥ 48 hours’ notice or during a Maintenance Window).

(k) Cooperation. You agree to coordinate your own maintenance activities with NetSolutions and not to perform maintenance during a Maintenance Window without written confirmation from NetSolutions.

4.3 Domain Name Registration Services.

(a) NetSolutions may assist you to register one or more domain names (the "Domain Name Registration Service"). You will be the registrant, administrative and technical contact and agree to be bound by the applicable registrar’s terms.

(b) Maintenance of Domain Names. You are responsible for renewals, control, and any fees or taxes associated with maintenance. NetSolutions is not responsible for doing so.

(c) NetSolutions cannot guarantee a domain name is available or that a registrar will register it.

(d) Privacy Registration Service. If offered by a registrar, you must inform NetSolutions in writing before registration if you want privacy protection. The privacy service is provided by the registrar, not NetSolutions.

(e) All assistance with registration or privacy services is provided "as is" and without warranty.

4.4 Resale.

If NetSolutions authorizes you to resell Services, you must support your clients directly. If clients contact NetSolutions directly, NetSolutions may suspend your Services until you resolve it. There is no fee abatement during such suspension.

4.5 Additional Services.

Any additional services NetSolutions provides ("Additional Services") are deemed part of these TOS and billed at current rates.

4.6 Support.

(a) NetSolutions maintains FAQs and support articles on the Site.

(b) Technical support is available 24/7/365 via telephone, email, or chat as listed on the Site.

(c) NetSolutions uses commercially reasonable efforts to resolve verifiable issues with Hosting Services.

(d) You will provide necessary information to assist in verifying and resolving issues.

(e) Billing support is available through the account management tool on the Site.

5. CONTENT

5.1 Intellectual Property. No intellectual property rights are transferred to you under these TOS.

5.2 Your Content. "You Content" means all materials, information, data or code that you upload, store, transmit, receive or process in connection with the Services. You grant NetSolutions and its agents the right to use, reproduce, transmit and delete Your Content as necessary to perform the Services.

5.3 Monitoring Your Content. NetSolutions is not obligated to monitor content but may investigate and remove material that breaches Section 6.1.

6. ACCEPTABLE USE

6.1 Unacceptable Use.

You may not use the Services or NetSolutions’s infrastructure for any unlawful or inappropriate purpose. Examples include (but are not limited to):

• Child pornography or human trafficking content;
• Copyright or trademark infringement;
• Gambling, illegal drugs, or malware distribution;
• Attacking computer systems or defacing websites;
• Hosting fraudulent sites or DDoS tools;
• Promoting hatred or criminal offences;
• Sending spam or unsolicited commercial email.

6.2 Disruptive Uses.

Excessive bandwidth or CPU usage, network spikes, or spam activities are prohibited and may result in suspension of Services.

6.3 Music, Image and Video Files.

NetSolutions may request proof of ownership or license for media files found on its servers. Failure to provide proof or remove such files is a breach of this section.

6.4 Reporting and Investigation.

If you become aware of violations of Section 6, report them to NetSolutions support. NetSolutions may investigate and take action including suspension or termination.

7. IP ADDRESSES

7.1 Assignment of IP Addresses. NetSolutions may assign one or more IP addresses for use with your Services. You acknowledge no ownership rights in any IP address and NetSolutions may change them with reasonable notice if fixed.

8. PAYMENT

8.1 Fees. The fixed fees and/or rates applicable to any Service are set out in the online order form for the Service (the "Fees"). They may include one-time fees (typically setup) and recurring fees. PLEASE NOTE THAT THE ONLINE ORDER FORM MAY ALSO SET OUT A RATE INCREASE THAT WILL BECOME EFFECTIVE UPON THE EXPIRATION OF A PROMOTIONAL RATE. SUCH AN INCREASE WILL HAPPEN WITHOUT FURTHER NOTICE TO YOU. Otherwise, NetSolutions will give you at least 30 days’ prior written notice of any increase to the Fees.

8.2 Promotions. From time to time, NetSolutions may offer discounted or promotional rates. Any promotion applies only if clearly indicated on the order form used for that Service.

8.3 Expenses. Unless expressly stated otherwise, you will reimburse NetSolutions for registrar fees or other expenses incurred in relation to third-party services described in Section 4.3.

8.4 Taxes. You will pay any applicable sales, VAT, excise, or similar taxes (excluding taxes based on NetSolutions’s net income).

8.5 Payment of Fees. NetSolutions accepts payment by credit card (Visa, MasterCard, American Express), cryptocurrency, and PayPal. Available payment types vary by region.

8.6 In Advance. Payment for Hosting Services is in advance. You must pay the full amount of Fees and taxes for each initial and renewal term. A Hosting Service renews automatically unless terminated by you before the end of the paid term.

8.7 Additional Services. Fees for Additional Services, taxes, and reimbursable expenses are due at the end of the month in which they are incurred.

8.8 Automatic Charging. When NetSolutions is entitled to any Fees, taxes, or expenses, such amounts will be automatically charged to the credit-card, crypto, or PayPal account on file. You authorize NetSolutions to do this and will receive an invoice before charging.

8.9 Chargebacks. If any payment you make is charged back, you will incur an additional € 25.00 fee. The payment will be deemed overdue and: (a) NetSolutions may restrict, suspend, or terminate the affected Services; and (b) overdue amounts bear interest at 1 % per month (12.68 % annual) or the maximum allowed by law. NetSolutions may also recover its collection costs, including legal fees.

8.10 7-Day Guarantee of Hosting Services. If, during the seven (7) days after your first Hosting Service purchase, you are dissatisfied, you may terminate via the web-based account tool and receive a refund subject to our Refund Policy below.

8.11 Prohibited Payment Sources. All payments must originate from a payment method owned by the registered account holder. Customers may not arrange for third parties to pay on their behalf without prior written authorization. Violations may result in suspension or termination.

9. TERM

9.1 Term. This Agreement is effective from your first Service order and continues until terminated under Section 10.

10. SUSPENSION AND TERMINATION

10.1 Suspension. If you breach these TOS, NetSolutions may restrict or suspend Services without notice. If you cure the breach or demonstrate preventive measures, NetSolutions will lift the suspension. Fees remain payable during suspension.

10.2 By You. You may terminate any Service at any time through the web-based account tool. Except as provided in Section 8.10, payments made in advance are non-refundable.

10.3 By NetSolutions. NetSolutions may terminate any Service with at least 24 hours’ written notice. Immediate termination without notice may occur if: (a) you breach Section 6 (Acceptable Use); (b) you breach Section 8 (Payment) and fail to cure within 3 days; (c) you breach any other section and fail to cure within 2 days; or (d) you are located or resident in a prohibited jurisdiction under 2.4.

10.4 Survival. Sections 3.4, 4.2(g), 4.3(b-c), 5, 7, 8, 10.4, 11–14, 16–17 survive termination.

10.5 Renewals. Fixed-term Services automatically renew unless you give NetSolutions written notice of non-renewal at least 15 days before expiration. Renewals occur at NetSolutions’s then-current rates.

REFUND AND CANCELLATION POLICY

Last Updated: June 20, 2025

You may cancel your services at any time following the process below. Products purchased from NetSolutions may be refunded only if cancelled within the timeframe under Standard Refund Terms, unless noted otherwise. All refunds are subject to the conditions of the Money-Back Guarantee Period.

Standard Refund Terms

If you cancel Products/Services eligible for a refund, you will receive a full refund under these conditions:

• Billing Frequency:
  • 1 year or more – Within 7 days of the transaction date.
  • Less than 1 year – Within 7 days of the transaction date.

The date of the transaction is the purchase or renewal date. You may cancel at any time, but a refund will only be issued in accordance with these terms.

Important: Refunds will not be processed to individuals, entities, or payment methods subject to international sanctions or export restrictions (United States OFAC, EU, UK, UN lists). Valid proof of identity and address may be required before issuing a refund.

In cases such as fraud prevention or sanctions compliance, NetSolutions may request additional verification (e.g., government ID, utility bill, proof of business incorporation) before processing cancellations or refunds.

Products/Services Eligible for Refund

• Shared Web Hosting
• VPS Hosting

Products/Services NOT Eligible for Refunds

• Domain Name Registrations / Renewals / Transfers (fees and services)
• Migration Services
• Premium Domain Names
• Professional Service Fees
• DDoS Tunnel
• Licenses
• Proxy
• Dedicated Servers
• Website Security / SSL / Website Transfers

Payment Gateways NOT Eligible for Refunds

• Cryptocurrency
• Paysafecard

All refunds will be calculated by subtracting the amounts not eligible for refund from any fees you have paid.

Special Note: All domain registrations and renewals are final and cannot be reversed once completed. Please check domain spelling, TLD, and duration before submitting orders.

Money-Back Guarantee Period for Hosting Services

If you are not satisfied within seven (7) days of your first Hosting Service purchase, you may cancel through your dashboard and receive a refund within ninety (90) days of cancellation. Only first-time accounts are eligible. Renewals are not refundable.

Renewals of Services

All Services automatically renew to prevent interruption. You will be notified of upcoming renewals at least 15 days in advance. Unless you cancel through your dashboard, renewals occur at then-current rates using your saved payment method. To avoid auto-renewal, cancel the Service immediately or upon expiration of the current term.

Cancellation Process

You may terminate a Service at any time through the My Services section of your NetSolutions dashboard or by submitting a ticket or email to billing from your registered account email. Your request must state:

• The specific Service to cancel;
• Your intention to cancel immediately or at the end of the term;
• Any other instructions required by billing.

The billing department must confirm your request before cancellation is final. They will review within 3–5 business days and notify you by email.

We require all cancellations in writing to: (1) confirm identity; (2) acknowledge that your files and emails will be removed; and (3) document the request. This reduces errors and fraudulent requests.

While services and data are deleted upon cancellation, NetSolutions may retain personal data as required by law for compliance and auditing purposes, per its Privacy Policy.

For assistance regarding cancellations, contact billing via support ticket marked “Attention Billing Department.”

11. WARRANTIES AND DISCLAIMERS

11.1 Disclaimer. THE INTERNET IS A COMPLEX NETWORK OF EQUIPMENT, SERVICES, AND PROVIDERS OF INFORMATION, THUS THE SERVICE MAY NOT BE AVAILABLE TO YOU AT ALL TIMES. YOU ACKNOWLEDGE THAT THE HOSTING SERVICES AND OTHER SERVICES MAY NOT ALWAYS BE AVAILABLE, AND WITH THE EXCEPTION OF ANY EXPRESS WARRANTIES CONTAINED IN THIS AGREEMENT, NETSOLUTIONS EXPRESSLY DISCLAIMS ANY OTHER REPRESENTATIONS, WARRANTIES, OR CONDITIONS WITH RESPECT TO THE HOSTING SERVICES OR OTHERWISE ARISING FROM THIS AGREEMENT WHETHER EXPRESS OR IMPLIED, PAST OR PRESENT, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY THAT THE HOSTING SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.

12. LIMITATIONS OF LIABILITY

12.1 Limit. IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF NETSOLUTIONS (INCLUDING ITS REPRESENTATIVES AND SUPPLIERS) TO YOU, THE CLIENT, FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, EXCEED THE AMOUNT PAID BY YOU, THE CLIENT, DURING THE 12-MONTH PERIOD PRECEDING THE DATE ON WHICH YOU, THE CLIENT, MAKE YOUR FIRST CLAIM FOR DAMAGES.

12.2 Indirect Damages. NETSOLUTIONS (INCLUDING ITS REPRESENTATIVES AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU, THE CLIENT, OR YOUR END USERS IN ANY WAY WHATSOEVER, FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, REVENUE OR PROFIT RESULTING FROM OR ARISING IN CONNECTION WITH THIS AGREEMENT OR THE PROVISION OR USE OF THE HOSTING SERVICES. THIS LIMITATION SHALL APPLY WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE, OR WHETHER NETSOLUTIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion of incidental, special or consequential damages. If any jurisdiction having applicability to the TOS does not permit any such exclusion or limitation, NetSolutions’s total liability to you in connection with such damages will be limited by Section 12.1.

12.4 Allocation of Risk. You and NetSolutions agree that these exclusions and limitations of liability reflect a fair allocation of risk and that the fees are set in reliance upon them.

13. INDEMNIFICATION

13.1 Indemnity. You agree to indemnify and hold NetSolutions and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to Your Content, your use of the Services or any willful misconduct on your part.

14. AGREEMENT

14.1 Entire Agreement. These TOS and all documents incorporated herein by reference constitute the complete agreement between the parties and supersede all prior or contemporaneous discussions, negotiations, understandings and agreements, written or oral, regarding such subject matter.

14.2 Severability. If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the extent permissible and all other provisions will remain in effect.

14.3 Waiver. No waiver of any part of this Agreement shall be deemed a waiver of any other provision. No term shall be deemed waived except in a writing signed by both parties.

14.4 Interpretation. Headings are for convenience only. No provision shall be construed against either party for drafting it. The term “including” means “including, without limitation.” All remedies are cumulative.

15. ASSIGNMENT

15.1 Transfer by You. You may not assign this Agreement in whole or in part without prior written consent of NetSolutions. Any other attempted transfer shall be null and void.

15.2 Domain Names. These TOS do not restrict your ability to transfer any domain for which you are the registrant. If NetSolutions is the registrar, request “domain name transfer instructions” at support@netsolutions.asia.

15.3 Assignment by NetSolutions. NetSolutions may assign its rights and obligations hereunder without your prior consent.

16. NOTICE

16.1 Notice. Any notice or communication given to you will be in writing and sent to the email or address you provided when acquiring your first Service (as updated per Section 3.2). Notices from NetSolutions are deemed received one business day following:

• (i) email transmission by NetSolutions to you;
• (ii) deposit with a recognized overnight delivery service, all delivery charges prepaid; or
• (iii) confirmed fax transmission.

Any notice to NetSolutions under the TOS must be sent to the address listed on the Site’s “Contact Us” section by fax or courier.

17. OTHER

17.1 Governing Law.

This Agreement shall be governed by the laws of the Macao Special Administrative Region of the People’s Republic of China (“Macao SAR”), excluding its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of the Macao SAR.

17.2 Independent Contractors.

The relationship between the parties is that of independent contractors, not partnership, joint venture, employment, franchise or agency. Neither party may incur obligations on the other’s behalf without prior written consent.

17.3 Force Majeure.

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond reasonable control that could not have been avoided with due diligence, provided that the affected party promptly notifies the other and uses reasonable efforts to resume performance.

18. AMENDMENT

18.1 Changes to TOS. NetSolutions may change the TOS at any time. When changed, NetSolutions will:

• (i) post the updated version on https://netsolutions.asia/terms-of-use/ with the revision date; and
• (ii) display a notice on the home page for at least 30 days that the TOS have been updated.

18.2 Acceptance of Revisions. NetSolutions may ask you to confirm consent to the revised TOS. If you continue to use the Services or Site after the changes take effect, you will be deemed to have agreed. If you do not agree, you must terminate your Services and request password disablement.

18.3 Site Modifications. NetSolutions reserves the right to modify the Site at its discretion, including adding or removing functionality or changing its name.

Privacy Policy

Last Updated: June 20, 2025

NetSolutions ("NetSolutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and retain your personal information. It also describes your choices and rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws.

1. Who We Are (Data Controller Identification)

NetSolutions is the data controller for the processing of your personal data. If you have questions about your data or this Privacy Policy, you can contact us at:

Email: support@netsolutions.asia

2. What Information We Collect

We collect personal information that you provide to us directly, including:

• Full name
• Contact details (email, phone number, address)
• Payment and billing information
• Government-issued ID or corporate documents for verification
• VAT numbers (for EU-based businesses)
• IP addresses and browser information
• Technical data (log files, access logs, usage data)

3. How We Use Your Information (Legal Bases)

We process your personal data under the following legal bases:

• Contractual necessity: to provide and manage your account and services.
• Legal obligation: to comply with laws related to taxes, anti-money laundering, export controls, and sanctions.
• Legitimate interest: to ensure security, prevent fraud, and improve service quality.
• Consent: for optional uses such as newsletters or marketing emails.

4. Verification and Compliance

We reserve the right to perform additional identity or business verification for compliance purposes. This may include:

• A valid government-issued ID and recent proof of address (utility bill or bank statement) for individuals;
• Certificate of Incorporation, VAT ID (validated under VIES), and company address documentation for businesses.

In some cases, such as identity validation, to ensure compliance with data management and security standards, NetSolutions reserves the right to delegate the verification process to trusted third-party providers, including the use of biometric technology where required. Such information is used solely to meet regulatory and compliance obligations.

5. How We Share Your Information

We may share your personal information with:

• Trusted third-party processors (e.g., payment processors, data centers, anti-fraud services)
• Government authorities when legally required
• Legal, accounting, or compliance consultants

All third parties are contractually bound to data protection obligations in accordance with GDPR and other relevant laws.

6. International Data Transfers

Your data may be transferred to and processed in the European Union, the United States, and Macau.

7. Retention of Your Data

We retain your data only as long as necessary to fulfill our services and legal obligations.

8. Your Rights Under GDPR

You have the following rights:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with your local Data Protection Authority

9. California Residents – CCPA Rights

If you are a resident of California, you have the right to:

• Know what personal data we collect, use, and disclose
• Request access and deletion of your personal data
• Opt out of the sale of personal information (we do not sell personal data)
• Non-discrimination for exercising these rights

To exercise your CCPA rights, contact us at support@netsolutions.asia.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver services. You may control or disable cookies through your browser settings.

11. Security

We employ industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at https://netsolutions.asia/terms-of-use/.